Our Shipping Policy
Announcing our new shipping algorithm
with new rates
We subsidize all shipping from our own pocket.
We have shifted from "item based shipping cost" to "actual weight
shipping cost". This method of calculation provides an instant 3-5
times reduction in shipping charge when we shove multiple small
merchandizes together into one shipment. "Actual weight shipping
cost" really shines when you have more than 1 merchandize in one
shipment. The shipping charge is based on the total DIMENSIONAL
WEIGHT of packed items including packaging materials. The DIMENSIONAL
WEIGHT calculates not only the actual weight but also the volume
of the package. The shipping charge includes actual item/s weight
and all packaging materials involved (for example packaging box,
damping materials, envelope, label, pouch, airway bill, commercial
invoice etc). When you check out your order, our shopping cart system
will automatically add up the weight of all items together with
packaging materials in one shipment.
You can easily find out your total shipping charge by using our
"shipping estimator" when you add the desired items and
your country of destiny into our shopping cart system.
The total shipping charge is calculated on the first 0.5kg and subsequent
0.5kg as per standard courier charges. For example, if you purchase
1 item and the dimensional weight is 0.1kg, you will be charged
based on a shipping rate of 0.5kg. And if you purchase 2 items adding
to a dimensional weight of 0.4kg, you will also be charged based
on a shipping rate of 0.5kg. If you continue to add on the third
item with combined dimensional weight of all items (including packaging
material) up to 0.6kg, you will be charged based on a shipping rate
The total shipping charge is based on our own rates. Our rates are
competitive and made more affordable because they are partially
subsidized by us. The actual rates provided by the couriers are
All products in one order will be shipped in ONE shipment.
For those who wish for your shipping to be
charged directly to your own corporate account (if you have your
own account with FEDEX or other couriers), you can work offline
with our order department by sending an email to order [at] fengshuibestbuy.com
before your order is made.
Refund for out-of-stock item
Under normal circumstances, our shopping cart
system will capture "out of stock items" at zero cost.
In the case where your payment was received and an item becomes
out of stock after that, we will refund you the merchandize cost
accordingly. We will also consider to refund you the shipping charge
according to the difference between your original shipping charge
with the item compared to the new shipping charge without the item.
This can be done by referring to our "shipping estimator"
from our shopping cart system on the rest of the items entered into
Do we provide zero shipping charge
or further discount on shipping?
We are afraid we DO NOT earn anything from
the shipping charges. Therefore, we are UNABLE to provide further
discounts on shipping charges.
How do we ship?
We ship by air from Malaysia via reliable
international courier services such as DHL, UPS and FEDEX.
Our affordable and reliable shipping
Using an international courier service to
ship provides a more HASSLE FREE experience. It ensures items
get to our valued customers as fast as possible reliably. Normally
packages get delivered within 48 hours to USA and within 3 days
to any other countries. All packages can be tracked on-line. You
will receive via an automated email a tracking number once the
parcel is released from our warehouse.
Where can we ship
Feng Shui Bestbuy is a global store that
ships products to almost any registered address in the world.
Our courier provides worldwide shipping except to a few isolated
places. To ensure that the items reach you, the parcel will be
delivered to your door-front and an adult signature is required.
However, there is no shipping and delivery services to "PO Box
addresses" or "Military Base addresses" in USA.
ODA - Out of Delivery
"Out of delivery" (ODA) areas
refer to areas that are either out of the city or areas not normally
served by the courier. Our shopping cart system is unable to detect
whether the shipping address you enter is "out-of-delivery"
at the point of purchase. We will only be prompted by the courier
about ODA when we release the shipment from our warehouse and
hand over to the courier. Therefore, in the event that your address
is "out-of-delivery", we can only inform you manually
after you have completed your initial payment and when we are
about to ship later. In the case if your delivery location is
classified as ODA, an additional surcharge will apply and we will
email you to request the payment. In the event that you do not
reply to us when we try to reach you regarding the payment by
email, we will cancel your order and make a full refund without
shipping your order.
How many days do you expect to receive
your ordered items?
Feng Shui Bestbuy strive for excellence
in services. We will process your order immediately upon receiving
them. In the event that the item you ordered is not in stock,
we will inform you via email about the delay.
time would normally vary between 1-5 working days depending on
your region in the world. Since we specialize in US and Asia Pacific
shipment, these regions enjoy faster delivery. As for our warehouse
order process time, we normally process orders within 24 hours,
but again it depends on the queue.
Total Delivery Time =
Order Processing Time (0-2 business days)
+ Shipping Time (1-3 business days)
You are responsible to prepare proper means to receive your goods.
It is best that you provide your day time telephone numbers when
you check out from our shopping cart, so that our international
courier service provider can contact you. In the event that no
one is around when the merchandize is delivered, a postcard will
be dropped for you to collect the parcel from a nearby office
of our international courier service provider within 2 working
days. We have agreed with our international courier service provider
that they have no obligation to hold any parcel for more than
2 working days and any parcel left unclaimed for 2 working days
is to be destroyed and disposed off.
We DO NOT provide any guarantee in "timeliness" of delivery
for your purchase. In the event that you consider needing the
products urgently but they arrived too late for them to be useful
later, we do not hold any responsibility to your personal expectations.
They are non returnable nor rejectable.
We DO NOT provide Money Back Guarantee
Our account agreement with the courier service
provider does not provide money back guarantee on shipment. For
example, if your shipment does not arrive timely, there is NO
money back guarantee. You are required to follow our shipment
policy instead of the ones provided by the courier because you
are not paying a full fee directly with them for your shipment.
In the event that you like to follow the courier's policy and
pay a full fee by yourself, please sign up an account with the
courier and we can have your shipping costs directly charged to
Custom Duties and Taxes
Custom duties, taxes, storage fees and additional
charges are NOT part of SHIPPING COST paid to us. They are separately
imposed during custom clearance at destination. Custom policies
vary widely from country to country; you should contact your local
customs office for further information. Under normal circumstances,
shipments for items meant for "personal use" to USA and Singapore
may not be imposed with custom duties. But there is no guarantee
to this claim because it is subjected to your custom's discretion
and policy which is out of our control. We have received feedback
from our customers that they were taxed in destinations like Croatia,
United Kingdom, Russia, Switzerland, Bulgaria, Italy and Australia.
Some customers who were taxed with outrageous amounts are from
Philippines, Italy and Greece. Different countries have varied
customs policies, therefore you may be subjected to shipment delays
once your package is witheld for customs check. Your purchase
will consider you as the importer of the item into your country
and any form of import duties and taxes will be paid by customer.
Please comply with all regulations of the country in which you
receive your goods.
There will be brokers to clear custom taxes and import duties
on your behalf, and it is therefore your responsibility to complete
payment to our international courier service provider when you
are being approached. At certain destinations, the clock starts
to click on storage fees once the shipment arrives at custom office.
Therefore any delay in custom clearance will subject you to more
Also please be informed that declaring a parcel as "gift" does
not prevent custom officers from imposing the duty. Therefore,
for those who intend to have the parcel directly shipped to a
friend or relative as a gift, it is your own responsibility to
obtain agreement from the consignee to pay the duties. Please
do not give them surprises!
For instances whereby a shipment has been made and duties already
being imposed at destination, you CANNOT reject and return the
parcel back to Feng Shui Bestbuy. Such instructions will not mean
you do not have to pay for the duties and taxes. Our company is
not responsible to bear any cost involved for returning the parcel
nor any taxes by destination customs that had already incurred.
You will still be charged accordingly in the event that such acts
are unreasonably triggered and instructed by consignee.
Change in Addresses
It is your responsibility to provide the
correct address to ensure no delay to the shipment. A wrong address
provided can result in delivery delay and possible re-routing
fee and extra handling charges. This include the postal code,
the unit number, street number, city, state and country. It can
also result in the items being destroyed or disposed off if the
parcel is left unclaimed because it is our agreement with our
international courier service provider that they are not required
to hold any parcel for more than 2 working days. You will bear
all losses due to any wrong address provided. Please write to
email@example.com if you intend to make any changes to
your delivery address. There will be no charges if your items
have not been shipped yet. However, once your parcel has been
dispatched from the warehouse, please prepare to pay a standard
fee of USD5 per airway bill for change to any part of the address.
In the event that you change your mind on the delivery address
after the item has been shipped out, you have to contact us at
firstname.lastname@example.org. All instructions will need to come
from origin to protect against wrong delivery.
Proof of Delivery
We require a proof of delivery and signature
of the receiver for all deliveries. It is therefore the responsibility
of customers to provide proper means of receiving the parcel during
work hours on work days (Monday to Friday) at the shipping address
provided. For those who prefer to file an authorization of delivery
(for example: request package to be left at front door etc.) or
make separate arrangements with our air express service provider
separately (such as re-routing the parcel etc.), you will bear
all extra charges incurred. We will not be responsible for extra
charges incurred, any lost or damage. Please be informed that
insurance for lost and damage is automatically void once you make
separate arrangements with our international courier service provider.
All packages that are requested by the consignee to be left at
the door front will not be insured against lost and damage.
It will be an awful experience if an item
is missing when a shipment is received. We understand how frustrating
it is when this happens. To prevent a human error, our processing
team allocates a 3-persons buddy system to pack an order at a
packing station. This equals to high accuracy with "zero missing
occurrence" where items packed into a shipment will be triple
checking. If a customer claims for a missing item, we have a preemptive
fool proof system to revisit back on the items at the point of
packing. There are four video cameras installed at the packing
station to capture and archive everything that was packed into
a shipment. Therefore, for genuine cases of missing item, there
will be no need for war of words between buyer's words vs seller's
words. We have all the facts ready. The customer need not worry
that we will not be accountable. We can check back easily on our
side to uncover the truth.
If the outer part of the box has been tampered with, we will need an official letter from the customs office or proof of loss in weight from the courier service in order to file for insurance claim.
Buyer fraud - is becoming a growing concern among online sellers.
Buyer fraud is a term used to describe the unethical actions of
consumers upon or after making a purchase. One of the most common
tricks used in buyer fraud is to contact a marketplace or seller,
and claim that an item was never delivered after it was has been
received. After making a claim, bad buyers are awarded a refund
or a replacement by sellers who are not well equipped. Effectively
gaining a free product or two items for the price of one. To combat,
video recordings and images are great way to know what is inside
a shipment and best proof for payment gateway and credit card
issuing bank. We take preemptive steps to cover ourselves in case
we come across a bad buyer. We reserve the right to ban a bad
buyer with such distasteful habit from shopping with us in the
The customer need not worry that we will not be accountable. We can check back easily on our side to uncover the truth.
You are responsible to track the flow of
your package via a tracking number sent to you via email after
your parcel is being released from our warehouse. However, under
unforeseen circumstances, if your shipment go missing and you
have not received your order after 10 days, you may contact our
Customer Service Department via email at email@example.com
and we will take appropriate action. However, please take no more
than 14 days from the day you order to inform about you not receiving
your parcel. We have all packages fully insured with a reputable
insurance company. Over the past 10 years, there was only one
lost shipment. Therefore, customers do not need to worry because
the chances of a lost shipment is almost equal to zero when we
ship with reputable couriers with strong tracking information
Almost all our customers claimed we packed their orders very well. We pack every item to proper shipping specifications with proper damping material and packaging box. This is to prevent any possibility of damage during shipping.
Damaged Goods and Other Complaints
We perform 100% Quality Assurance Check
with a buddy system (each order is packed by one personnel and
double-checked by another) and ensure all items are packed in
accurate quantity and good condition. Our computerized inventory
system will also be able to track the quantity of items sold and
match them with our current inventory. All items are packed very
strongly and firmly. Our packaging had undergone drop test experiment
and assured to be secured. Damage caused by shipment are usually
unlikely but in the event that you found your items broken or
damaged upon delivery, please
inform by e-mailing us at firstname.lastname@example.org immediately.
All items are fully insured with
a reputable insurance company. Our customers are advised to
upon arrival. Damage claims or
related complaints after 48 hours from delivery date will not
be accepted. It is your responsibility to ensure you are available
to receive the packages when delivered and check them immediately.
Please contact us immediately via email at email@example.com
for discrepancies. Our representatives will help resolve the problems
for you and your replacement will be shipped free of charge after
the investigation is completed. On refund request, we will refund
the FULL AMOUNT on the merchandize once the damage is confirmed
due to shipping mishandling. However the SHIPPING COST CANNOT
be refunded, because shipping charge is based on combined shipping.
Shipping cost will be considered charged and not refundable at
the moment items are shipped out by us. The refund will be credited
back to your credit card only. We cannot refund via money order,
check or wire transfer.
Note: Please be very HONEST when reporting a damage to prevent
embarassment. The courier and ourselves are able to differentiate
between shipping induced failures and customer induced/self inflicted
failures, eg. customer accidentally dropping an item on the floor
due to a slip of hands causing a damage. Self inflicted failures
are not claimable. From Feng Shui perspective, it is also advisable
not to cheat even though it is covered by shipping insurance because
feng shui cures and enhancers are items to improve luck, and if
the intention is not right, it cannot bring any positive effects.
One must not cheat to get feng shui items, but rather buy the
item generously to make them work positively. Please practise
feng shui with a pure heart and good intention.
We offer money back guarantee for order
cancellation if the order has NOT yet been dispatched from our
warehouse to the international courier service provider. Cancellations
are best made within 1 hour of your order time. All items are
normally shipped very fast. Shipped items will be too late for
cancellation. Once shipped, items are considered sold. However,
in the event that your cancellation takes place before your items
are shipped, a fee will also be imposed on any handling and airport
pull back charges imposed by the courier. The minimum fee that
will be charged depends on how much packaging and handling is
done. Please contact us quick by emailing to firstname.lastname@example.org.
However, kindly be understood that the sending of your emails
to us does not guarantee that the emails have been received or
being read by us because we do not provide 24 hours human generated
email service. Therefore we do not hold responsibility on the
cancellation if an order has been shipped, even though your email
had been sent out earlier. We will do our best to assist you as
fast as possible once we read your email.
Feng shui involves manipulating chi (energy).
Therefore, it is our duty to ensure that feng shui items purchased
by our customers are brand new with new chi and never being used
before. Used items may accumulate unwanted chi from the previous
owners which could affect the effectiveness of the feng shui enhancers
or cure. In order to ensure that our customers rightfully benefit
from our products and their interests protected, all sales are
FINAL and NON-returnable in the event that you change your mind
or under any other circumstances.
For damaged goods during shipment, loss
shipment and order cancellation, we can provide a refund for the
goods. No refund will be made for shipping cost that has been
Our shipping policy is generic and may change anytime. None of
the content on this page is a representation of our international
courier service provider's or any other companies' detailed policies.