Our Shipping Policy

Do we provide zero shipping charge or further discount on shipping?
We would like you to know that we do not earn from the shipping charges and we assure fairness in the cost you are paying for to be equivalent to the shipping services you will be receiving. Therefore, we are UNABLE to entertain any request for waiver or further discounts on shipping cost. More importantly, please do not protest on shipping cost after you have completed your payment (this shipping policy is part of your agreement). If you like to have the shipping charged directly to your own courier's account with FEDEX, you may inform us when you order at order@fengshuibestbuy.com.

How do we ship?
We ship via prestigious international courier services such as DHL, UPS and Federal Express.

Our affordable and reliable shipping policy
Using a courier service to ship provides a more HASSLE FREE experience. To ensure that the items get to our valued customers as fast as possible reliably, we ship via reliable international couriers and all parcels are delivered in a time sensitive manner. Normally packages get delivered within 48 hours to USA and within 3 days to any other countries. All packages can be tracked on-line to have a better awareness regarding the delivery of your orders. You will receive via email a tracking number once the parcel is released from our warehouse.

Where do we ship to?
Feng Shui Bestbuy is a global store that ships products to almost any registered address in the world. Our courier provides worldwide shipping except to a few isolated places. To ensure that the items reach you, the parcel will be delivered to your door-front and an adult signature is required. However, for a shipping address that falls under the "out-of-delivery" area, the parcel may need to be witheld at the destination's station awaiting for self-collection by consignee. However, there is no shipping and delivery services to "P O Box addresses" or "Military Base addresses" in USA.

How many days do you expect to receive your ordered items?
Feng Shui Bestbuy strive for excellence in service. We will process your order immediately upon receiving them. In the event that the item you ordered is not in stock, we will inform you via email about the delay.

Shipping time would normally vary between 1-5 working days depending on your region in the world. We utilize the faster type of air express service to ship all orders. Since we specialize in US and Asia Pacific shipment, these regions enjoy faster delivery. As for our warehouse order process time, we normally process orders within 24 hours, but again it depends on the queue.

Average Total Delivery Time = Order Processing Time (1-5 business days) + Shipping Time (2-5 business days)

You are responsible to prepare proper means to receive your goods. It is best that you provide your day time telephone numbers when you check out from our shopping cart, so that our air express service provider can contact you. In the event that no one is around when the merchandize is delivered, a postcard will be dropped for you to collect the parcel from a nearby office of our air express service provider within 2 working days. We have agreed with our air express service provider that they are not required to hold any parcel for more than 2 working days and any parcel left unclaimed for 2 working days is to be destroyed and disposed off.

We DO NOT provide any guarantee in "timeliness" of delivery for your purchase. In the event that you consider needing the products urgently but they arrived too late for them to be useful later, we do not hold any responsibility to them. They are non returnable nor rejectable.

Custom and Import Duties
Custom duties and taxes are not part of shipping cost paid to us. They are separately imposed during custom clearance at destination. Under normal circumstances, shipments for items meant for "personal use" to USA and Singapore may not be imposed with custom duties. But there is no guarantee to this claim because it is subjected to your custom's discretion and policy which is out of our control. We have received feedback from our customers that they were taxed in destinations like Croatia, United Kingdom, Russia, Switzerland, Bulgaria, Italy and Australia. Some customers who were taxed with outrageous amounts are from Philippines and Greece. Different countries have varied customs policies, therefore you may be subjected to shipment delays once your package is witheld for customs check. Your purchase will consider you as the importer of the item into your country and any form of import duties and taxes will be paid by customer. Please comply with all regulations of the country in which you receive your goods.

There will be brokers to clear custom taxes and import duties on your behalf, and it is therefore your responsibility to complete payment to our air express service provider when you are being approached.

Also please be informed that declaring a parcel as "gift" does not prevent custom officers from imposing the duty. Therefore, for those who intend to have the parcel directly shipped to a friend or relative as a gift, it is your own responsibility to obtain agreement from the consignee to pay the duties. Please do not give them surprises!

For instances whereby a shipment has been made and a duty already being imposed at destination, you CANNOT reject and return the parcel back to Feng Shui Bestbuy. Such actions will not mean you do not have to pay for the duties and taxes. Our company is not responsible to bear any cost involved for returning the parcel nor any taxes by destination customs that had already incurred. You will still be charged accordingly in the event that such acts are unfortunately being triggered and instructed.

Change in Addresses
It is your responsibility to provide the correct address to ensure no delay of the shipment. Wrong address provided could result in delivery delay and possible re-routing fee and extra handling charged. This include the postal code, the unit number, street number, city, state and country. It could also result in the items being destroyed or disposed off if the parcel is left unclaimed because it is our agreement with our air express service provider that they are not required to hold any parcel for more than 2 working days. You will bear all losses due to wrong address provided. Please write to order@fengshuibestbuy.com if you intend to make any changes to your delivery address. There will be no charges if your items have not been shipped yet. However, once your parcel has been dispatched from the warehouse, please prepare to pay a standard fee of USD5 per airway bill for change to any part of the address. In the event that you change your mind on the delivery address after the item has been shipped out and make calls to our air express service provider separately to notify on the address change, you will still be charged accordingly when the bill comes to Feng Shui Bestbuy later. The re-routing or change of address fee is at USD5 per airway bill.

Proof of Delivery
We require a proof of delivery and signature of the receiver for all deliveries. It is therefore the responsibility of customers to provide proper means of receiving the parcel during work hours on work days (Monday to Friday) at the shipping address provided. For those who prefer to file authorization of delivery (for example: request package to be left at front door etc.) or make separate arrangements with our air express service provider separately (such as re-routing the parcel etc.), you will bear all extra charges incurred. We will not be responsible for extra charges incurred, any lost or damage. Please be informed that insurance for lost and damage is automatically void once you make separate arrangements with our air express service provider.

Lost Shipment
You are responsible to track the flow of your package via a tracking number sent to you via email after your parcel is being released from our warehouse. However, under unforeseen circumstances, if your shipment go missing and you have not received your order after 10 days, you may contact our Customer Service Department via email at order@fengshuibestbuy.com and we will take appropriate action. However, please take no more than 14 days from the day you order to inform about you not receiving your parcel. We have all packages fully insured with a reputable insurance company. For lost during shipment, your purchase will be replaced or you will be refunded through your credit card. Also worth taking note that we operate based on strict QA for quantity of items purchased. You are guaranteed that all items within a package is monitored with our QA video camera during operation and archived for reference. This ensures no missing items in all packages. Therefore, in the event that you find anything missing, we are able to track it from our archived video images to check on the items that have been packed into your packages.

Our Packaging
Almost all our customers claimed we packed their orders very well. We pack every item to proper shipping specifications with proper damping material and packaging box. This is to prevent any possibility of damage during shipping.

Damaged Goods and Other Complaints
We perform 100% Quality Assurance Check with a buddy system (each order is packed by one personnel and double-checked by another) and ensure all items are packed in accurate quantity and good condition. Our computerized inventory system will also be able to track the quantity of items sold and match them with our current inventory. All items are packed very strongly and firmly. Our packaging had undergone drop test experiment and assured to be secured. Damage caused by shipment are usually unlikely but in the event that you found your items broken or damaged upon delivery, please inform by e-mailing us at order@fengshuibestbuy.com immediately. All items are fully insured with a reputable insurance company. Our customers are advised to perform inspection upon arrival. Damage claims or related complaints after 48 hours from delivery date will not be accepted. It is your responsibility to ensure you are available to receive the packages when delivered and check them immediately. Please contact us immediately via email at order@fengshuibestbuy.com for discrepancies. Our representatives will help resolve the problems for you and your replacement will be shipped after the investigation is completed. On refund request, we will refund the FULL AMOUNT on the merchandize once the damage is confirmed due to shipping mishandling. However the SHIPPING COST CANNOT be refunded, because of our discounted shipping. Shipping cost will be considered charged and not refundable at the moment items are shipped out by us. The refund will be credited back to your credit card only. We cannot refund via money order, check or wire transfer.

Note: Please be very HONEST when reporting a damage to prevent embarassment. The courier and ourselves are able to differentiate between shipping induced failures and customer induced/self inflicted failures, eg. customer accidentally dropping an item on the floor due to a slip of hands causing a damage. Self inflicted failures are not claimable. From Feng Shui perspective, it is also advisable not to cheat even though it is covered by shipping insurance because feng shui cures and enhancers are items to improve luck, and if the intention is not right, it could bring adverse effects. One must not cheat to get feng shui items, but rather buy the item generously to make them work positively. Please practise feng shui with a pure heart and good intention.

Cancellation Policy
We offer money back guarantee for order cancellation if the order has not yet been shipped. Cancellations are best made within 1 hour of your order time. All items are normally shipped very fast. Shipped items will be too late for cancellation. Once shipped, items are considered sold. However, in the event that your cancellation takes place before your items are shipped, a fee will also be imposed for credit card transaction and on any handling charge imposed by the courier. The minimum fee that will be charged is 8% of the total amount paid for any cancellation, it could be more depending on how much packaging and handling done. Please contact us quick by emailing to order@fengshuibestbuy.com. However, kindly be understood that the sending of your emails to us does not guarantee that the emails have been received or being read by us because we do not provide 24 hours human generated email service. Therefore we do not hold responsibility on the cancellation if an order has been shipped, even though your email had been sent out earlier. We will do our best to assist you gladly once we read your email.

Return Policy
Feng shui involves manipulating chi (energy). Therefore, it is our duty to ensure that feng shui items purchased by our customers are brand new with new chi and never being used before. Used items may accumulate unwanted chi from the previous owners which could affect the effectiveness of the feng shui enhancers or cure. In order to ensure that our customers rightfully benefit from our products and their interests protected, all sales are FINAL and NON-returnable in the event that you change your mind or under any other circumstances.

Refund Policy
For damaged goods during shipment, loss shipment and order cancellation, we can provide a refund for the goods. No refund will be made for shipping cost that has been used.

Disclaimer: Our shipping policy is generic and may change anytime. None of the content on this page is a representation of our air express service provider's or any other companies' detailed policies.