Policy
Privacy Policy
Our customer information will be kept confidential
and will not be released to anyone strictly. We have the latest
encryption technology that would secure your ordering information
such as your name, address and credit card number. The information
cannot be read by third party also, as your order travel to our
system.
Secure On-line Shopping
We accept Visa and Mastercard for online
payment. Credit card transactions will be handled by a prestigious
worldwide financial institution known as "Worldpay".
They help to smoothen transactions by verifying your personal
identification with the the credit card number. For more information
about their security measures, you can go to www.worldpay.com
to find out more. In the event that you prefer to give us your
credit card information through mail order, you can mail it to
sales@fengshuibestbuy.com.
Product Measurements
Our measurements are approximate and may
not be precise or 100% accurate. Our products are generally measured
on width, length and height in inches. The weights are measured
using the scale in grams.
Product Appearance and What We Don't Guarantee
All photos of our products are being taken
by professionals and being touched up for web-viewing, therefore
the actual product could appear different under different environment
and lighting conditions. We also do not guarantee that the items
are "100% scratch free and chip free" because different
items have different quality criteria from different suppliers.We
do not refund or accept returns on items that are perceived as not
meeting "customer's personal quality expectations", such
as perfection or overly immaculate expectations. Customers are suppose
to clarify their expectations with our sales department if they
are in doubt of any item quality prior to any purchase, and not
after the purchase. We cannot guarantee on workmanship of the crafted
items that do not meet customer's personal opinion and expectation
because there is no means for our products to be felt and closely
inspected by customers prior to purchase. Therefore if customers
agree to make purchases through internet, they have agreed on the
suppliers inspection criteria. We also do not allow customers to
purchase items to take a look at it to fulfill self-curiosity, then
later request to return after it had satisfied their curiosity.
In addition, some products that are handmade may not appear exactly
the same as the one shown in pictures, because handicrafts differ
from one piece to another. Painted handicrafts may differ in colors,
shapes, patterns etc. Only gross cohesive fractures are considered
a damage. Adhesive drop-offs due to shipping shock vibe is not considered
as damage because International Shippers do insure those claims,
and it is the responsibility of customers to glue them back if there
is adhesive problems aggravated by shock vibe. As our products are
decorative in nature, we do not guarantee its lifetime, there is
no warranty on how long would the items last in terms of its color,
shine, intactness, usage and appearance. We only guarantee that
items will arrive in good condition on the day of delivery. Any
complaints or discrepancy made after 3 days of delivery cannot be
entertained.
Cancellation Policy
We offer money back guarantee for order
cancellation. Cancellation will depend on whether your ordered
items have been shipped or not. Cancellations are best made within
3 hours of your order time. All items are normally shipped very
fast. Shipped items will be too late for cancellation. Once shipped,
items are considered sold. However, in the event that your cancellation
takes place before your items are shipped, a fee will also be
imposed for credit card transaction and our forwarder's handling
charges. The minimum fee that would be charged is 8% of the total
amount paid for any cancellation, it could be more depending on
how much packaging and handling done. Please contact us quick
at our customer service department by emailing to order@fengshuibestbuy.com.
However, kindly be understood that the delivery of your emails
to us do not guarantee that the emails have been received or being
read by us because we do not provide 24 hours human generated
email service. Therefore we do not hold responsibility on the
cancellation if the items had been shipped, even though your email
had been sent out earlier. We will do our best to assist you gladly
once we read emails from you.
Return Policy
Feng shui involves manipulating chi (energy).
Therefore, it is our duty to ensure that feng shui items purchased
by our customers are brand new with new chi and never being used before.
Used items may accumulate unwanted chi from the previous owners which
could affect the effectiveness of the feng shui enhancers or cure.
In order to ensure that our customers rightfully benefit from our
products and their interests protected, all sales are final and non-returnable
in the event that you change your mind.
Refund Policy
For damaged goods during shipment, loss
shipment and order cancellation, we will provide a refund for
the goods. No refunds could be made for shipping cost that had
been used. For any other scenarios, refunds will be given at the
discretion of the company management.
Disclaimer
We strive to keep information stored on this
website as accurate and as up-to-date as possible, but cannot guarantee
the information provided is accurate. We provide no warranty to
any information of this site. We reserve the right to change at
any time without notice any information published on this website.
We accept no liability for any loss or damage a person suffers because
that person has directly or indirectly relied on any information
stored on this website.
Copyright Information
All materials on the website is copyrighted.
All rights reserved by Feng Shui Bestbuy dot com.
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