Policy
Privacy Policy
Our customer information will be kept confidential
and will not be released to anyone strictly. We are fully committed
to protecting your privacy. Any personal information that you
submit will be used simply to process your orders and is protected
by our secure server. We are not involved in the selling, trading
or alternative unauthorized use of personal information. We guarantee
that we will not pass on your personal details to any other organizations.
We have the latest encryption technology that would secure your
ordering information such as your name, address and credit card
number. The information cannot be read by third party, as your
order travel to our system.
Secure On-line Shopping
We accept almost all major credit cards
such as Visa, Mastercard and AMEX for online payment. Credit card
transactions will be handled by 2Checkout and Paypal. All credit
card information and security codes are directly entered into
the payment pages provided by 2Checkout or Paypal and will not
be exposed to us or any third party. They have very strict measures
against fraud and credit card theft. Therefore shopping with us
is guaranteed to be safe!
2Checkout
An authorized reseller of goods and services
provided by Feng Shui Bestbuy. Accepts direct payment using credit
cards immediately. Accepts Visa, Master, Amex, Discover, JCB,
Diners Club etc. There is no need to sign-up an account with 2Checkout.
You may select the following currencies when entering your payment
information: Argentine Peso, Australian Dollar, Brazillian Real,
Canadian Dollar, Swiss Franc, Danish Krone, Euro, British Pound,
Hong Kong Dollar, Indian Rupee, Japanese Yen, Mexican Peso, Norwegian
Krone, New Zealand Dollar, Swedish Krona, US Dollar and South
African Rand. Safe
Shopping Guarantee.
Paypal
Save time. Check out securely. Pay without
sharing your financial information. Convenient payment method
for Paypal account holders. Also able to accept direct payment
using credit cards. Can choose to sign up or not to sign up for
a paypal account during payment. Accepts Visa, Master, Amex and
Discover.
Product Measurements
Our measurements are estimates and may NOT
be precise or 100% accurate. Our products are generally measured
on width, length and height in inches. On the other hand, the
estimated weights of items are measured using the scale in grams.
Product Appearance and What We Don't Guarantee
1. All photos of our products are being taken
by professionals and being touched up for web-viewing, therefore
the actual product can appear different under different viewing
environment and lighting conditions.
2. We also DO NOT guarantee that
the items are "100% scratch free, chip free and spotless"
because different items have different quality criteria from different
suppliers.We do not refund or accept returns on items that are perceived
as not meeting "customer's personal quality expectations",
such as perfection or overly immaculate expectations. Customers
are suppose to clarify their expectations with our sales department
if they are in doubt of any item quality prior to any purchase,
and not after the purchase.
3. We cannot guarantee on the workmanship of the crafted items that
do not meet customer's personal opinion and expectation because
via the internet there are no means for our products to be felt
and closely inspected by customers prior to purchase. Therefore
if customers agree to make purchases through the internet, they
have agreed on the suppliers inspection criteria. We also do not
allow customers to purchase items to take a look at them to fulfill
self-curiosity, then later request to return after they had satisfied
their curiosity.
4. In addition, some products that are handmade may not appear exactly
the same as the ones shown in pictures, because handicrafts differ
from one piece to another. Painted handicrafts may differ in colors,
shapes, patterns etc.
5. Also please take note that only grossly cohesive fracture is
considered as a damage, thus claimable via shipping insurance. Adhesive
drop-offs due to shipping shock vibe is not considered as a damage
because the international courier does not recognize such claims,
and it is the responsibility of customers to glue them back in the
event that there is an adhesive problem aggravated by shock vibe.
6. As many of our products are delicate in nature, we do not guarantee
their lifetime, there is no warranty on how long the items will
last in terms of their color, shine, intactness, usage and appearance.
We only guarantee that items will arrive in good condition as they
are supposed to be on the day of delivery. Any complaints or discrepancy
made after 3 days of delivery CANNOT be entertained.
7. There is no reliability test conducted on the products lifetime
and their use conditions. Therefore, any item broken or dismantled
are NOT exchangeable or replaceable during its usage time. This
includes any shortlife wear and tear of bracelets, amulets, tassels,
pendants, necklaces etc. Customers are held responsible for their
own usage conditions.
Cancellation Policy
We offer money back guarantee for order
cancellation if the order has not yet been shipped. Cancellations
are best made within 1 hour of your order time. All items are
normally shipped very fast. Shipped items will be too late for
cancellation. Once shipped, items are considered sold. However,
in the event that your cancellation takes place before your items
are shipped, a fee will also be imposed for credit card transaction
and on any handling charge imposed by the courier. The minimum
fee that will be charged is 8% of the total amount paid for any
cancellation, it could be more depending on how much packaging
and handling done. Please contact us quick by emailing to order@fengshuibestbuy.com.
However, kindly be understood that the sending of your emails
to us does not guarantee that the emails have been received or
being read by us because we do not provide 24 hours human generated
email service. Therefore we do not hold responsibility on the
cancellation if an order has been shipped, even though your email
had been sent out earlier. We will do our best to assist you gladly
once we read your email.
Return Policy
Feng shui involves manipulating chi (energy).
Therefore, it is our duty to ensure that feng shui items purchased
by our customers are brand new with new chi and never being used
before. Used items may accumulate unwanted chi from the previous
owners which could affect the effectiveness of the feng shui enhancers
or cure. In order to ensure that our customers rightfully benefit
from our products and their interests protected, all sales are
FINAL and NON-returnable in the event that you change your mind
or under any other circumstances.
Refund Policy
For damaged goods during shipment, loss
shipment and order cancellation, we can provide a refund for the
goods. No refund will be made for shipping cost that has been
used.
Disclaimer
We strive to keep information stored on this
website as accurate and as up-to-date as possible, but cannot guarantee
the information provided is accurate. We provide no warranty to
any information of this site. We reserve the right to change at
any time without notice any information published on this website.
We accept no liability for any loss or damage a person suffers because
that person has directly or indirectly relied on any information
stored on this website or used any product purchased from us.
Copyright Information
All materials on the website are copyrighted.
All rights reserved by Feng Shui Bestbuy.
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